Terms of service

The agreement is between you (or the business you represent) and Landlord Inspection Services Ltd, a company registered in England and Wales. If you accept these terms on behalf of a business, you confirm you are authorised to do so.

Registered office: 49 Basecamp Liverpool, Level 1, Jamaica street, L1 0AH.

You are responsible for keeping credentials secure and for activity under your account. Roles determine what each user can see: tenants see only their own tenancy, contractors see only jobs assigned to them, and staff see only what their permissions allow. You must not attempt to access data outside your role.

Tenants and contractors are added by invitation from a landlord, agent or our team. We may suspend accounts that breach these terms or present a security or payment risk.

Platform access is charged per property per month at the tier you select. Contractor marketplace membership is charged monthly. Fees are shown on our pricing page, are in pounds sterling. Landlord Inspection Services Ltd is not VAT registered, so no VAT is added and the price shown is the total payable.

Subscriptions carry a minimum term of three months. If you cancel within the minimum term after services have been delivered under your plan, we may raise a settlement invoice for the difference between the pay-as-you-go value of the services you received and the subscription amounts already paid. We show you a preview of any such amount before the cancellation completes.

Failed payments may lead to suspension of platform access. Records remain available on reinstatement.

Inspection reports record the visible condition of a property at the time of the visit. They are not a structural survey, a valuation, or a substitute for a qualified engineer's inspection. Where a report is sent to a tenant for acknowledgement, comments are invited within seven days, after which the report is treated as accepted.

The platform helps you track certificates and expiry dates and sends reminders. Statutory duties under gas, electrical, fire and housing legislation remain with the landlord or their appointed agent. Reminders are a convenience, not a guarantee of compliance.

Where we manage a job, we coordinate the works and hold the contractor relationship. Where you appoint your own contractor, or engage a contractor found through the marketplace, the contract for those works is between you and the contractor. We verify documents contractors upload as submitted; we do not warrant the quality or outcome of third-party works.

Contractors must keep valid insurance and qualifications on file and must not carry out work they are not competent or certified to perform.

You keep ownership of the data and documents you upload. You grant us the licence needed to host, process and display that content to deliver the service. You confirm you have the right to upload it, including photographs taken inside occupied properties.

Do not misuse the platform: no unlawful content, no attempts to breach security or access other users' data, no scraping, and no reselling access without our written agreement.

We aim for continuous availability but do not guarantee uninterrupted service. Planned maintenance is scheduled outside business hours where practical.

Nothing limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law. Subject to that, our total liability in any twelve-month period is limited to the fees you paid us in that period, and we are not liable for indirect or consequential loss, loss of profit, or loss of rental income.

Each party will comply with UK data protection law. Where we process personal data on your behalf we act on your documented instructions. See our privacy notice and subprocessor list.

You may close your account at any time, subject to the minimum term above. On closure we retain records for the periods set out in the privacy notice, then delete or anonymise them. You can export your data before closing.

We may update these terms; material changes are notified by email at least 30 days in advance. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.