Your repairing obligations
Section 11 of the Landlord and Tenant Act 1985 makes you responsible for the structure and exterior, and for installations for water, gas, electricity, sanitation, space heating and hot water. This cannot be contracted out of.
The Homes (Fitness for Human Habitation) Act 2018 requires the home to be fit to live in at the start of and throughout the tenancy — tenants can sue directly.
Hazards
Councils assess homes under the Housing Health and Safety Rating System. Category 1 hazards must be acted on and can lead to improvement notices, prohibition orders and civil penalties.
Awaab's Law
Extended to the private rented sector by the Renters' Rights Act, Awaab's Law sets fixed timescales to investigate and fix damp, mould and other prescribed hazards, and to provide temporary accommodation where a home cannot be made safe.
Practical steps
- Log every report with a date and photographs — LIS timestamps this automatically.
- Triage by severity and record the target date.
- Keep the tenant updated in writing through the job's chat thread.
- Re-inspect and photograph the completed repair.
