Ombudsman redress
The Renters' Rights Act creates a mandatory landlord redress scheme in England. Landlords letting privately must be members, even where an agent manages the property. The ombudsman can require an apology, information, remedial action and compensation.
The Private Rented Sector Database
Landlords must register themselves and each let property, and record key compliance information. Marketing or letting an unregistered property, or failing to join redress, can bring civil penalties and rent repayment orders.
What to do
- Keep your landlord and property records accurate and complete — the same details the database will ask for.
- Register as soon as the scheme opens and diarise renewals.
- Make sure your complaints process is written down and answered in time; LIS logs every message and job update as evidence.